DDCSRH

Frequently Asked Questions

Frequently Asked Questions

ON THIS PAGE:

  • Answers to questions commonly raised throughout the development of DDCSRH.com and helpful definitions for key concepts related to digital and data capabilities.

The Website:

Is this a training course? Can I gain an accreditation by using this site?

This ‘choose-your-own-adventure’ resource is based on adult education principles, but it’s not a structured training course. It aims to support transformational learning through discussion.  

 Education and training for digital health is an emerging space. The Australian Digital Health Agency has recently (March 2025) announced a new initiative to embed digital health education into university degrees.  

 You can also find links to formal training and accreditation options here via the Digital Health Hub and our own Research & Evidence page.

Do you have a tool I can use to audit my organisation’s digital and data capabilities? Discussion is great, but I need quant data!

We don’t offer that at this stage. But the Digital Health Hub offers self-assessment tools you can use in your organisation. 

Who is DDCSRH for?

DDCSRH.com is designed to guide strategic and productive dialogues between managers and board members, sexual and reproductive health professionals, community stakeholders and sexual and reproductive health consumers, with the aim of promoting ethical and inclusive approaches to digital transformation. 

The Model:

Why do you separate digital and data capabilities?

There are separate models for organisational digital capabilities and data capabilities because while understanding and working with data is crucial, many members of the sexual and reproductive health workforce are also engaging with digital technologies in ways that don’t focus on data.  

This can involve a range of activities, from sharing outreach content on social media platforms, to engaging with enterprise apps like HotDocs, to developing bespoke digital platforms for service delivery. 

Why have a separate consumer model?

The consumer capabilities model can support organisational conversations about the ways health service consumers and others engage with health data or digital technologies, in order to help understand and manage gender health (see: Transgender Victoria), or sexual and reproductive health and wellbeing. 

Digital and Data Capabilities

What do you mean by ‘everyday’ digital and data practices?

Data-driven digital technologies are increasingly ordinary parts of our everyday lives.  

We define ‘everyday’ data cultures in three main ways:  

  1. Everyday data intimacies: about the ways we come to understand ourselves through data. For example, how we present ourselves on a dating app via the drop-down menus that offer us certain identity choices.  
  2. Everyday data literacies: about the ways we come to understand our data practices and how we use or manipulate them in certain ways. For example, when filling out a sexual history form we might keep certain elements of our identity or behaviours private, but still provide the answers that will provide us access to care.  
  3. Everyday data publics: the ways we organise ourselves into different groups through our uses of digital technologies. For example as activists, or artists, or those seeking out gender affirming care.   


🎥
  Watch an explainer video on our YouTube page.  

Why do you talk about digital and data capability, and not digital literacy?

Digital literacy can mean a lot of things. It can mean the ability to effectively use platforms on your computer – like Word, or Excel. It can mean possessing the skills to interpret digital content. Like being able to check the sources of internet information and to identify misinformation.  

In sexual health literature and health research, it is often talked about in relation to health consumers, rather than health workforces.   

Digital literacy is an important element of being able to engage with digital and data technologies and platforms for sexual and reproductive health. However, it doesn’t capture all of the elements necessary for sexual and reproductive health organisations and individuals to participate in and benefit from digital transformation.  

For example, an individual staff member might be very digitally literate. They are able to effectively use digital technologies, but they work in an office with obsolete digital technologies. Or they might be great at creating digital health promotion content, but discover there’s a firewall blocking their access to the social media platforms used by target populations.   

For this reason, we talk about digital and data capabilities – rather than literacies.   

We have written more about this
here.

🎥  Watch a video explainer on our YouTube page. 

What kinds of tech skills and general platform knowledge do professionals use for SRH provision?

The tech skills you need will depend upon the type of technologies your organisation (and role) use. It might mean being able to use different platforms, like teams, to communicate with others in your organisation. It might be the ability to use digital forms for patient information and data. It can also be the very specific skills it takes to create and disseminate social media content.  

We recommend you use our Checklist to help identify the skills and knowledge most relevant to your role/organisation.   

When it comes to different social media platforms, the young adults we spoke to in our research did not necessarily require health care providers to know every detail about how every platform works, or to stay on top of all the latest social media trends. 

But they did want an understanding from their health care providers of digital media as a valid site of lived expertise. This meant recognising and validating their social media practices as a way to support and affirm care.    

“I use TikTok quite often [for sexual health] especially when it’s something super specific, a lot of people are relating to it or a lot of people have the same experience, so it’s cool seeing that there’s either quite a few videos or quite a few comments on a video and being able to think like, oh my gosh I experience the same thing. Especially when mainstream healthcare doesn’t really cover all aspects of sexual health” (Young adult 18-29 workshop participant, DDCSRH).  

SRH social platforms: What are they? How are they used by health consumers?

In our workshops and interviews, young adults shared the different ways they used social platforms to support their sexual and reproductive health. We present these findings in the diagram below.  

🔥 Why are young adults are seeking health information online, and what would they like to see from health practitioners in digital spaces?  
SRH & Social Platforms Diagram - What are they and how are they used by Consumers?

SRH social platforms: What are they? How are they used by health care providers?

In our workshops and interviews, health care providers shared the different ways they used social platforms to support their sexual and reproductive health. We present these findings in the diagram below. 

SRH & Social Platforms Diagram - What are they and how are they used by healthcare providers?

What is data expertise?

Data expertise includes possessing the specialised skills and approaches needed to collect and use data. The kinds of data expertise you might need will depend upon the context of your work and the kind of data that you and your organisation have access to.  

 

For example, you might be using epidemiological data to inform your health promotion messaging. Here, the expertise lies in data analysis (or making sense of the data) and thinking about how to translate this into meaningful communications for your target population.  

 Use the Data Capabilities Model to help you think about the kinds of data expertise you or your organisation needs.

What is interoperability?

You will find more information about interoperability via the Australian Digital Health Agency:   

  • Interoperability: what is it and why do we need it? (Info page) 

https://www.digitalhealth.gov.au/healthcare-providers/initiatives-and-programs/interoperability 

  • Connecting Australian Healthcare – National Healthcare Interoperability Plan 2023-2028 

 https://www.digitalhealth.gov.au/about-us/strategies-and-plans/national-healthcare-interoperability-plan 

  • Interoperability and digital health standards  

https://developer.digitalhealth.gov.au/initiatives/interoperability-and-digital-health-standards 

What is data sovereignty?

The International Indigenous Data Sovereignty Interest Group published the ‘CARE Principles for Indigenous Data Governance’ (Collective Benefit, Authority to Control, Responsibility, and Ethics): https://www.gida-global.org/care 

 
To learn about the Maiam nayri Wingara Indigenous Data Sovereignty Principles click here: https://www.maiamnayriwingara.org/mnw-principles 

 

What is digital inclusion?

The Australian Digital Inclusion Index tracks and reports on digital inclusion. The website uses survey data to measure digital inclusion across three dimensions of Access, Affordability and Digital Ability, exploring how these vary across the country and across different social groups    

Mapping the Digital Gap: Using qualitative and quantitative research methods, this project website presents data to help measure progress on Closing the Gap Target 17, which aims for equivalent levels of digital inclusion for First Nations people by 2026.