CASE STUDY 01

A group of leaders from different sexual and reproductive health organisations across NSW hold a meeting to discuss the ‘future of digital health’ as part of a sector-wide planning day. They use the Data Capabilities Model to facilitate discussion around the different ways data is used, collected and stored across the sector.  

 Some participants are surprised to discover that the digital platforms and enterprise technologies they use in day-to-day practice – including the organisational websites, health promotion social media accounts, and customer relationship management (CRM) software platforms – are all creating data about the service’s clients. While the platform vendors offer assurances of security, the leadership group does not know which policies apply to these forms of data collection. 

 Additionally, they realise that many of platforms used across the sector also have built-in AI (artificial intelligence) functionality, including tools that summarise documents or automatically transcribe meeting notes.  

The leaders resolve to seek expert guidance from the Australian Digital Health Agency and other Commonwealth and state bodies, and develop a Working Group to develop up-to-date sector-wide policies that cover these forms of platform use.