Consumer Capabilities
Consumer Capabilities
The Model demonstrates how the three consumer capabilities – access and infrastructure, skills, and governance – and their sub-capabilities are interconnected.
The Table lists the same information, alongside some core questions for each of the capabilities.
These questions can be used to facilitate critical discussions about the data technologies, platforms and practices according to the needs of your group or organisation.
You can access downloadable versions of the Model graphic and table here.
| Capability | Definition | Sub-capabilities | Core Questions |
|---|---|---|---|
|
Access & Infrastructure |
Digital platforms and technologies used and the technological means to manage and make use of them |
Everyday platforms and technologies (mobiles and social platforms)
|
What counts as digital sexual health platforms or technologies and how are they used and accessed?
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Formal/official platforms and technologies (MyGov, eHealth and mHealth) |
How easy or difficult is it to maintain access to wifi and data required to utilise digital services such as booking systems, intake surveys, or Medicare |
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|
Access to Wi-Fi and data |
How easy or difficult is it to access formal and informal sexual health information and care using available technologies and platforms? |
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Skills |
The ability to generate, read, appraise, analyse and use and present digital content responsibly to build self-efficacy, increase understanding and access sexual health information and healthcare services |
Platform vernacular and vocabularies
(text and image)
|
How do consumers negotiate
and express the diversity of
their experiences and identities
in digital environments (ranging from social platforms to digital intake surveys)
How do consumers ‘code-switch’ around gender and sexual identity, sexual practice, and other aspects of sexual experience (such as sex work) to access services and avoid potential stigma? |
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Content creation and distribution/
participation |
How do consumers seek and
share sexual health content in both formal and informal contexts (ie a ‘sexual health intervention’ led by a sexual health organisation vs a peer-to-peer chat vs TikTok ‘sexpert’ influencer?)
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Self-efficacy when using mHealth/
ehealth platforms and interfaces (ie intake surveys, health self-trackers) |
How confidently and easily do consumers access sexual health services via eHealth and mHealth? |
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Governance |
Formal and informal processes
and practices of stewardship, leadership and accountability in the ethical creation and conduct of digital initiatives |
Collaboration
|
How do consumers negotiate platform terms of use and terms of service content moderation in order to create and access content relating to sexual health?
How do consumers advocate for rights and recognition in EHealth and MHealth initiatives? |
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Ethics & inclusivity (consent, lived experience) |
How do consumers understand consent and ethics in relation to digital sexual cultures (ie sharing nudes, hooking up via apps and platforms) |
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Safety and risk management |
How do consumers manage
safety and risk in digital cultures?
How do consumers understand and negotiate risks associated with digital and data practices in sexual health settings? |