The Consumer Capabilities Model maps out the kinds of access and infrastructure, skills, and governance capabilities that service users and health consumers might use to manage their sexual and reproductive health.
This model is not designed to shape education for consumers.
The Consumer Capabilities Model is designed to help SRH practitioners and organisations understand the many strengths SRH consumers have when it comes to their digital and data practices, and how these practices shape their sexual and reproductive health.
Young people expressed a desire for SRH practitioners to better understand and respect digital and data practices was a key finding in our research with young adults.
Skye, is a 23 year old trans man seeking out sexual health support and gender affirming care.
He googles GP’s in his area, looking at their websites to assess if they are trans friendly. He is comforted by the presence of Pride flags and when GPs specifically mention an interest in trans and gender diverse care in their biographies.
Skye also goes to his very active group chat to ask his friends about their current health practitioners. They share their experiences, giving him some recommendations and telling him GP’s or practices to avoid. They also discuss which services provide bulk-billing and have minimal waitlists.
He also asks his friends for some help preparing for his GP appointment. Skye wants to know what kinds of questions he needs to ask to be able to advocate for himself. To make sure he can get the care that he needs.
Skye watches TikTok videos from others in the trans community, finding the sharing of lived expertise invaluable. He often goes to health websites from organisations like ACON or Transgender Victoria to find out more information about what he learns.
Skye uses the ‘t4t’ (or trans for trans) filter on Grindr so that he can connect with other trans folks on the app, looking for both sexual relationships and friendships.
Skye uses a period tracking app to monitor his endometriosis symptoms. Although he often feels alienated by the apps focus on cis-women, it is a useful tool for him to plan and prepare for the onset of pain, or other associated symptoms.
Why do young adults seek sexual and reproductive health content online?
SRH and social platforms: what are they and how are they used?
Free resources, training, academic research and further reading about young people’s engagement with digital and data practices to support their sexual and reproductive health